Returns & Exchanges
GENERAL RETURN / EXCHANGE POLICY
Note: for Shoes, see Shoe Return/Exchange policy below
- Returns / Exchanges must be made within 30 days from date of purchase.
- Used Merchandise CAN NOT be exchanged or refunded! DO NOT RETURN USED MERCHANDISE as it will be returned to you at your expense.
- If you are returning goods for exchange, there is no restocking fee. If you are simply returning goods for credit we will issue you a credit less a 15% restocking fee.
- Refunds will be for the product amount only (not shipping charges). In the case of an unused racquet being returned for refund / exchange…if it was custom strung to your specifications, you will not receive credit on the string portion of the sale. The same applies to any other customizations made prior to shipping the racquet to you.
- In the event that you received FREE Shipping on an item purchased and subsequently returned, you will receive credit for the product but will be charged for the initial shipping charges.
- You, (the Customer) are responsible for paying shipping / re-shipping fees for exchanged / returned merchandise.
- When returning goods to Bell Racquet Sports for exchange or refund, please include a copy of your invoice noting the reason for the return and your intentions regarding exchanging or receiving a credit. A phone call ahead is helpful but not necessary.
- Our address for returns is: Bell Racquet Sports, Attn: Returns, 349 W. Commercial St., Suite 1800, E. Rochester NY 14445
SHOE RETURN / EXCHANGE POLICY
- BRS will accommodate exchanges or refunds on UNWORN shoes returned within 3 weeks from Date of Purchase. If shoes are determined to be worn or non-returnable for any other reason they will be shipped back to you at your expense.
- In the event that you received FREE Shipping on shoes purchased and subsequently returned, you will receive credit for the product but will be charged for the initial shipping charges if the order falls under the $99.00 free shipping threshold after the return.
- If not exchanging for another size or style customer will receive credit less a 15% restocking fee.
- You (the Customer) are responsible for paying re-shipping fees for exchanged merchandise.
- Call 1-800-724-9439 during our business hours to advise of intent to return.
- Hand-write intentions for exchange or credit on copy of invoice and include it inside the package
- Send footwear along with copy of the invoice to: Bell Racquet Sports, 349 W. Commercial St., E. Rochester, NY 14445