Returns & Exchanges

GENERAL RETURN / EXCHANGE POLICY

Note: for Shoes, see Shoe Return/Exchange policy below

  • Returns / Exchanges must be made within 30 days from date of purchase.
  • Used Merchandise CAN NOT be exchanged or refunded!  DO NOT RETURN USED MERCHANDISE as it will be returned to you at your expense.
  • If you are returning goods for exchange, there is no restocking fee.  If you are simply returning goods for credit we will issue you a credit less a 15% restocking fee.
  • Refunds will be for the product amount only (not shipping charges).  In the case of an unused racquet being returned for refund / exchange…if it was custom strung to your specifications, you will not receive credit on the string portion of the sale.  The same applies to any other customizations made prior to shipping the racquet to you.
  • In the event that you received FREE Shipping on an item purchased and subsequently returned, you will receive credit for the product but will be charged for the initial shipping charges.
  • You, (the Customer) are responsible for paying re-shipping fees for exchanged merchandise.
  • Affix the Shipping Label below to your package prior to mailing / shipping.
  • When returning goods to Bell Racquet Sports for exchange or refund, please include a copy of your invoice noting the reason for the return and your intentions regarding exchanging or receiving a credit.  A phone call ahead is helpful but not necessary.

 

SHOE RETURN / EXCHANGE POLICY

  • BRS will accommodate exchanges or refunds on UNWORN shoes returned within 3 weeks from Date of Purchase. If shoes are determined to be worn or non-returnable for any other reason they will be shipped back to you at your expense.
  • Footwear must be returned to us with the original undamaged shoe-box INSIDE OF another box which is how you received them.  Credit will not be issued if the shoe box is damaged in any way or shoes are used.
  • Call 1-800-724-9439 to advise of intent to return. Our Hours are (Eastern Time): Monday 10am – 7pm, Tuesday 10am – 6pm, Wednesday 10am – 7pm, Thursday 10am – 6pm, Friday 10am – 6pm, Saturday 10am – 3pm Sunday CLOSED
  • Hand-write intentions for exchange or credit on copy of invoice and include it inside the package
  • Affix the Shipping Label below to your package prior to mailing / shipping. Send footwear along with copy of the invoice to: Bell Racquet Sports, 349 W. Commercial St., E. Rochester, NY 14445
  • You (the Customer) are responsible for paying re-shipping fees for exchanged merchandise.
  • If not exchanging for another size or style customer will receive credit less a 15% restocking fee.